by Owen Temple on 5 November, 2010
At the County Council cabinet meeting on Tuesday we were given a run through the County Durham Residents’ survey.
I got Mrs T to look at the methodology because she’s a statistician, and she was pretty complimentary about everything except the report’s tendency to make comparisons between this survey and earlier ones. The reason why they can’t be compared is that they used completely different methods and comparisons are not safe.
In fairness to the Deputy Chief Executive’s report, it does say
direct comparisons are of limited value between the Resident’s Survey and previous, similar, exercises because of methodological differences
and in delivering her report she did explain “you usually get a better result with face to face surveys” (like the latest one).
Despite that the report goes on to make just those comparisons! Well, I suppose this is politics. How else could you explain the claim that the new survey results
show that since 2008 residents’ ratings of services have improved and satisfaction overall has increased substantially.
Here are ten fairly random results which you may find interesting:
I’ll be expecting the phone to ring tomorrow.Leave a comment